Shipping policy

Last Updated: 10 May 2024

Thank you for shopping at Stars of Empathy. This Shipping Policy outlines our shipping procedures and policies for local and international orders.

1. Shipping Methods:

We offer local and international shipping to most countries worldwide. Shipping methods and carriers may vary depending on your location.

UAE orders: Shipped via Quiqup.

International orders: Shipped via DHL Express.

2. Shipping Costs:

Shipping costs for local and international orders will be calculated based on the weight of your order, as well as your shipping address. You can view the shipping cost for your order during the checkout process.

3. Shipping Times:

Delivery times for local and international orders may vary depending on your location. Estimated delivery times will be provided during the checkout process.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors such as customs processing, weather conditions, and other unforeseen circumstances.

  • UAE next-day delivery window is between 9am to 10pm. Next day delivery applies to orders placed before 10pm. 
  • International delivery takes 2-6 business days based on the location. Delivery window is between 9am to 5pm. 
  • Delivery attempts are not applicable on Fridays in Islamic countries, Saturdays & Sundays in Western countries or on Public Holidays of the destination country.
  • 2 delivery attempts included.
  • Dutiable shipments can be extended as a result of delays in customs clearance. 

4. Customs Duties and Taxes:

Customers are responsible for paying any customs duties, taxes, or other fees levied by their country's customs authorities. These fees are not included in the shipping cost and will be collected by the carrier upon delivery.

Customs policies vary widely from country to country, so please contact your local customs office for more information about customs duties and taxes in your country.

5. Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the carrier's website.

6. Order Processing:

Orders are typically processed and shipped within one business day of order confirmation. However, please allow additional time for processing during peak seasons or holidays.

7. Contact Us:

If you have any questions or concerns about our shipping policy or your order, please contact us at hello@starsofempathy.com

Thank you for choosing Stars of Empathy.